Please read our shipping and returns policy.
SHIPPING POLICY
This policy is designed to ensure that you are aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein. All orders placed before 3PM Greenwich Mean Time (GMT) Monday to Friday will be processed within 3 business days from the date of your order confirmation providing all security checks are passed. If further security checks on your order are required, this can take several days or until you provide the requested information. Transit time is generally 1 to 7 days domestic, 10-15 business days internationally. Once your item has left our facility, you will receive an automatic email with your tracking number. It may take up to 24 hours for the tracking to update.
Please be aware that we cannot be held accountable for any shipping deliveries that are impacted by natural disasters, strikes or delays in air or ground transportation, transfers from all carrier in your country or region, or additional fees associated with customs or back end charges after the package has left the United Kingdom.
We do not process orders during the weekend or holidays. We are open Monday to Friday from 9:00AM GMT - 17:00PM Greenwich Mean Time (GMT). Please keep in mind that during the public bank holidays, this time frame may vary. We are closed the following holidays in the United Kingdom: New Year’s Day, Good Friday, Easter, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday and Christmas Day.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order.
CANCELLATIONS
We cannot cancel your order once your order has been dispatched, please refer to our refund policy.
TAXES & DUTIES
Customers located outside of the United Kingdom are subject to the taxes and duties of the destination country and paid by the customer. Please note, that regulations and guidelines differ by country and we are not liable for the additional costs. It is highly advised to check with the local customs authority on any customs duties or taxes that are payable by the customer to ensure an accurate calculation. We are not responsible for lost or stolen items. Please ensure you provide the correct mailing information.
Please be aware that we cannot be held accountable for any shipping deliveries that are impacted by natural disasters, strikes or delays in air or ground transportation, transfers from all carrier in your country or region, or additional fees associated with customs or back end charges after the package has left the United Kingdom.
We do not process orders during the weekend or holidays. We are open Monday to Friday from 9:00AM GMT - 17:00PM Greenwich Mean Time (GMT). Please keep in mind that during the public bank holidays, this time frame may vary. We are closed the following holidays in the United Kingdom: New Year’s Day, Good Friday, Easter, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday and Christmas Day.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order.
CANCELLATIONS
We cannot cancel your order once your order has been dispatched, please refer to our refund policy.
TAXES & DUTIES
Customers located outside of the United Kingdom are subject to the taxes and duties of the destination country and paid by the customer. Please note, that regulations and guidelines differ by country and we are not liable for the additional costs. It is highly advised to check with the local customs authority on any customs duties or taxes that are payable by the customer to ensure an accurate calculation. We are not responsible for lost or stolen items. Please ensure you provide the correct mailing information.
RETURN AND REFUND POLICY
We have a 14 day return policy, which means you have 14 days to return your item(s) from the point you received it. If you contact us after this period your return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. There must be no stains, hair or odours. You'll also need the receipt or proof of purchase. We monitor all our returns carefully and to start a return, you can contact us via email or fill in our online contact us form. If your return is accepted, we'll send you instructions on the next steps and where to send your package.
We do not issue return labels; customers are responsible for return shipping costs. Please ensure you use a tracked service for your returns as we do not accept responsibility for returns that are not delivered, and we advise you to save your proof of postage.
INTERNATIONAL SHIPMENTS ARE FINAL SALE, AS THERE IS NO RETURN ADDRESS FOR INTERNATIONAL PACKAGES.
PRODUCT ISSUE
In order for us to assess the situation and resolve it, please check your order upon receipt and get in touch with us straight away if anything is missing, damaged, or incorrect.
EXCHANGES
I CLOSET does not offer exchanges. Returning the item you have and making a fresh purchase for the desired item after the return is accepted is the quickest way to be sure you get what you want.
BLACK FRIDAY RETURNS
Orders placed during the Black Friday sale will not be eligible for refunds or exchanges.
REFUNDS
As soon as we've received and reviewed your return, we'll let you know whether or not the refund was accepted. If accepted, your original payment method will be instantly refunded. Please keep in mind that processing and posting the refund may require some time from your bank or credit card company.
Should you have any questions or need further assistance, feel free to reach out to our customer support team. We are here to make your shopping experience delightful! Once again, we appreciate your business and hope you're happy with what you bought, take care.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. There must be no stains, hair or odours. You'll also need the receipt or proof of purchase. We monitor all our returns carefully and to start a return, you can contact us via email or fill in our online contact us form. If your return is accepted, we'll send you instructions on the next steps and where to send your package.
We do not issue return labels; customers are responsible for return shipping costs. Please ensure you use a tracked service for your returns as we do not accept responsibility for returns that are not delivered, and we advise you to save your proof of postage.
INTERNATIONAL SHIPMENTS ARE FINAL SALE, AS THERE IS NO RETURN ADDRESS FOR INTERNATIONAL PACKAGES.
PRODUCT ISSUE
In order for us to assess the situation and resolve it, please check your order upon receipt and get in touch with us straight away if anything is missing, damaged, or incorrect.
EXCHANGES
I CLOSET does not offer exchanges. Returning the item you have and making a fresh purchase for the desired item after the return is accepted is the quickest way to be sure you get what you want.
BLACK FRIDAY RETURNS
Orders placed during the Black Friday sale will not be eligible for refunds or exchanges.
REFUNDS
As soon as we've received and reviewed your return, we'll let you know whether or not the refund was accepted. If accepted, your original payment method will be instantly refunded. Please keep in mind that processing and posting the refund may require some time from your bank or credit card company.
Should you have any questions or need further assistance, feel free to reach out to our customer support team. We are here to make your shopping experience delightful! Once again, we appreciate your business and hope you're happy with what you bought, take care.
